New Subscriptions Not Counting, Updating or Frozen on YouTube: How to Fix 2024

New Subscriptions Not Counting, Updating or Frozen on YouTube Fix

YouTube is the largest video-sharing website on the internet with over 1.9 billion users active on the site every month. With more and more growth of YouTube Google has been updating terms and features over time.

Growing a channel on YouTube requires hard work and consistency. But while growing if the channel’s subscriptions count gets frozen or no new subscribers have been added even when ensuring new subscriber has subscribed, can be a lot frustrating and discouraging.

In this tutorial, we’ll see the causes of new subscriptions, not counting/subscriber count stuck/updating/ frozen subscriber count on YouTube, and learn some possible solutions.

Why do new subscriptions not counting/not updating/ frozen subscriber count on YouTube?

Generally, it’s normal to see the subscription count being frozen in your channel. But there can be other reasons as well such as it can happen due to YouTube validating your account and removing spamming subscribers which may temporarily freeze your subscription count. Also before coming to any conclusion that your subscription count isn’t increasing and is stuck on a particular number you should know about how the subscription count on YouTube works.

How does the YouTube subscription count work?

Around September 2019, YouTube introduced the Abbreviated Subscriber Count which means a user can no longer see the exact number of subscribers on their channel. Instead, a user can see an abbreviation form of the subscription count on the channel.

According to Google, the reason for this Abbreviated Subscriber Count is basically to let a user focus on telling their stories, and experience less pressure about the numbers (Subscription count). You can read more about this on Google’s support website.

So, the subscription count is shortened version of the subscriber count and you’ll find this table helpful that has been published by Google on their support website:

If you have…then your subscriber count updates for every:
Less than 1,000 subscribers1 new subscriber
1,000–9,999 subscribers10 new subscribers
10,000–99,999 subscribers100 new subscribers
100,000–999,999 subscribers1,000 new subscribers
1,000,000–9,999,999 subscribers10,000 new subscribers
10,000,000–99,999,999 subscribers100,000 new subscribers
100,000,000–999,999,999 subscribers1,000,000 new subscribers

Your abbreviated subscription count will be viewed like this:

For example, if you have…then your subscriber count is:Your next subscriber count will be:
123 subscribers123124
1,234 subscribers1.23 K1.24 K
12,345 subscribers12.3 K12.4 K
123,456 subscribers123 K124 K
1,234,567 subscribers1.23 M1.24 M
12,345,678 subscribers12.3 M12.4 M
123,456,789 subscribers123 M124 M

As you can see, when the subscription count is less than 1000, your subscription count will increase when a user subscribes to you. After the 1000 subscribers, you’ll only see the difference when you’ll get 10 new subscribers. Then for every new digit that gets added to your subscription count, you’ll only see changes made when by above table’s new subscription count gets added to your subscription count.

Now that you understand, if you are still not convinced and think you should see changes in your Subscription count then the cause of this frozen subscription count can be different.

Possible Fixes For New Subscriptions Not Counting, Updating, or Frozen on YouTube

If it seems that your subscriber count should be changed and you’re convinced about it, it could be for one of these reasons:

  • Viewers are subscribing and unsubscribing to your channel normally.
  • YouTube has removed spam subscribers from your channel. If impacted, you’ll see an alert in YouTube Studio.
  • YouTube has removed closed accounts from your channel.
  • The affected accounts were either closed by the user or terminated by YouTube due to a policy violation.

If you believe you’re still facing this issue and cannot find a solution then you can report an issue or send feedback to YouTube about your problem regarding the frozen subscription count. Here’s how you can send an issue or feedback to YouTube:

How to send an issue report or feedback to YouTube

1. Log in to your account on YouTube.
2. Click on the profile in the top right corner. Then find the Send feedback on the list by scrolling down.

feedback option on YouTube

3. Click on the Send feedback option which will open the message box along with a screenshot uploader. Type your issue details of the frozen subscription and provide a screenshot if you like and click on Send.

sending feedback to YouTube


Things to keep in mind for not getting any penalty from YouTube:

  1. You should read and follow their terms and condition
  2. Do not use any spamming subscription which may harm your account and YouTube might permanently ban your account
  3. Get confirm that your account really has an issue before sending any report to YouTube

Hope this article helps with your Subscription issue. If you have any queries feel free to comment below.



Hi, this is James, a tech specialist and a core member of the TrioTeam. I like to research and write content about various interesting things especially tech-related stuff, and also have an interest in philosophical discussion. I have been writing solutions for technical problems, how-to tutorials, technology reviews, tools and websites, and so on for TrioGuide.

  1. I have a same issues my account stuck at 39 subscribers plz help me any thing to resolve this

  2. Reply
    Mary Joyce Fernando July 18, 2023 at 10:36 pm

    My yt subscription count is not updating anymore. But my Studio count is updating. Kindly help. Thanks.

Leave a reply